The truth. The Whole Truth. And Nothing But The Truth.
We don't hide or delete reviews we're not proud of, and yes, there are some. We showcase them.
We believe, because your home is your sanctuary, you should know who we are and what kind of people we are. You should know what to expect when working with a plumber. After all, water emergencies can be the most damaging catastrophes that can occur to your home.
Of course, we also display the reviews that make us smile and after you read some, you’ll see why we serve so many in the Roanoke, Franklin County, and Smith Mountain Lake area.
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Reviews Left on This Site
I recently had some work done on an outside drain that froze up on me. Steve came out and was very professional and did a great job. When he left I was still a little confused why I still saw water in the pipe. I had left a previous review about that. The next day, to my surprise, Ryan called me and explained to me what a p-trap was. When he was done I felt like an idiot and Ryan was so kind and professional. After he explained to me why I still saw water in the drain and what a p-trap was, I was amazed at the great customer service. Not only did he give me peace of mind but he earned more of our business. Thank you, Steve and Ryan, for all your hard work! It's greatly appreciated!!
Wisler Plumbing's work and price, as well as friendliness and ease to work with, is why I give them 5 stars.
I had the water heater, pressure tank and pipe to well replaced, both John and Sheldon did an excellent job! I also like the straight forward pricing. John S. does a great job estimating, very informative. I highly recommend Wisler Plumbing!
Mark V. thanks for being persistent on getting my shower problem fixed,,,i know you were ready to get out of here after standing on your head for several hours)))Lol...i will use you guys again and will definitely let others know about Wisler
The entire process was excellent from scheduling the visit to notification of pending arrival to isolating the cause of the leak under the sink. Three options were shared with respective pros/cons and pricing. After we chose the option, Scottie went to the truck to get the style faucet we wanted. He only had a chrome finish and our other fixtures were all brushed nickel. Rather than postpone the repair to a later date, he contacted the office in Rocky Mount and had the faucet with the desired finish delivered to us. While he waited for the delivery, he removed the faulty faucet, did some paperwork and also did some water quality testing. He shared those results with us and shortly the new faucet was delivered and installed. For over five years, Wisler has been our plumber of choice from small jobs to a shower remodel to an entire house re-pipe. We will not be changing. Thank you James, Brian and the entire Wisler Plumbing Team!
Everyone that I had contact with at Wisler was very professional. They gave us an estimate to install a gas line from meter to fireplace with 3 different options. We scheduled the installation and the day of, I received a text with a photo & name of the technician that would be arriving, Scottie. He showed up and did the install as we had been told. He was professional and courteous. I would definitely recommend Wisler Plumbing.
You never want clogged plumbing on a weekend but if it happens call Wisler!
Marty is the man and he came to the rescue on a house I had just purchased (and had inspected). Murphy's Law says the first weekend will be the worst but Marty knew just what to do. The best part about the service call, though late on a Saturday evening, was that I felt Marty and the Wisler Team were on our side. Refreshingly their primary goal is to solve your problem, money is secondary. Thanks for the great service!!
We went home one afternoon and had a hot water pipe that started leaking. We had to turn the hot water off so we had no hot water in the house. I called Wisler Plumbing the next morning and Stephanie was great. She said that they could help us. She scheduled an appointment between 2-4 that same day. Tim arrived on time (2:00) and had our problem resolved within an hour. Tim was great and we will definitely call Wisler if we need plumbing services again. They are fantastic!!!
Wisler Plumbing deserves more than 5 stars! They are the epitome of a well-run, customer-focused company. Professional, friendly, highly qualified technicians and office staff and above all, a Christian-based company. They are the best!!! I recommend them to everyone.
Steve was friendly and did a great job. He explained things thoroughly to us. It was an absolute pleasure doing business with him and Wisler Plumbing. We are now lifelong customers!
More than a decade ago, I called Wisler about replacing a water heater. Mr. Wisler ("Dad") came by, was very courteous and professional, and gave me a quote: $900 for a low-end heater, $1200 for a top-of-the-line model. At that time, high-end water heaters were going for about $350, so I went elsewhere. Your commercials are excellent, but since you charge 3-4 times the norm, I'm happy to stay with a plumber who is both competent and reasonable.
We are overwelmingly pleased with our experience with Wisler! Professional and thorough from the initial request for service to the final installation of fixtures and a new water treatment system. We highly recommend Wisler! A special thank you to all of the men that worked on our project.
Marty did a great job, very informative, honest and responsive.
What do you say about a company like Wisler plumbing? Just everything nice that I can think of. I had a water leak from the shut off valve for my refrigerator water line under my house .Your company was able to send someone that morning to repair it. Mike came and spent almost two hours in a twenty-five inch high crawl space to fix it without a complaint and always with a smile on his face. No wonder your company has such a high rating . Considering the working conditions and time spent , the price was very reasonable. I will recommend you guys to everyone I know. Thank you MIKE !
We've began contracting with Wisler a number of years ago. They completely revamped one of our bathrooms from the walls out and did a superb job. Our experience has been most satisfactory in each thing they have done for us. They installed a tankless water heater here in our new home. We've found that when buying a home previously owned there are always changes that need to be made. When we (I) complained about something that I felt wasn't working right, they came up with a solution. It has always been our opinion if you want something done right and to last, you use the best, i.e., Wisler.
Can't tell you how happy I am with Wisler! I say this because, let's face we all have plumber nitemares, or have friends/relatives who have had issues.
I woke up on a Saturday morning to no water. I called Wisler when I saw online that they have Saturday hours. I called a little before 8AM..and by noon Garrett showed up. ARE YOU READING THIS? SAME DAY SERVICE ON A S A T U R D A Y!! LOL! The person I dealt with on the phone was so nice, and actually cared about what was happening. I was kept informed as to whom would be handling my job....updated me on when he would arrive. Texted me a picture of Garrett so I would no who would be showing up.
Garrett was super nice to deal with and, explained everything he was doing. Got the impression he was treating my job as seriously as if it was something he was doing for himself or his own family. He took the time to talk to me about Wisler...not sell Wisler...but was straight forward about the services Wisler offered.
I'm a new customer and will always be for as long as I live here in VA!
My interactions with the staff at Wisler Plumbing could not have been better. They were very professional, did exactly what they said they would, and the quality of the work could not have been better. Sheldon Bowman was courteous, professional, and went out of his way to make the job as close to perfect as possible. He is a wizard with the backhoe-I could have sold tickets to watch him work. My neighbors are in awe of how soon my yard returned to normal in appearance.
Many, Many, thanks for your efforts to do a great job!
I had never used them before ,saw their ad ,then saw a truck close by . Had a stopped drain that I couldn't unclog myself . Called them ,came out on a Sat. morning which surprised me had the drain unlogged in just a few minutes for a very reasonable price.
We called Wisler for a service call and they came out promptly. The service guy was so polite and made an effort to explain the problem clearly. He fixed the problem in no time. We really appreciate the courtesy, politeness and professionalism of our service man. We will definitely recommend Wisler Plumbing to our friends and neighbors.
Marty was great!
Easy to talk to and very professional. He took the time to explain things in understandable terms. He even stayed and talked with the Water Authority employees, which was a huge help.
Justin did a great job when he serviced our water system. We recommend your company to everyone.
Your company was amazing. We were selling our house on Smith Mountain Lake and AEP has their "punishments" for those who live on the lake. Although when we first built our dock it was in compliance, AEP informed us less than one week before settlement that we had to move a spigot from the dock up past the 800 contour line. With very little time my friend recommended Wisler Plumbing. You came out, gave an estimate and made an appointment to move it. I wish I could remember the gentleman's name that came out. He was professional, friendly and immediately put me at ease. I would recommend your company everyday and twice on Sunday! Thank you for making the nightmare move more tolerable.
We have used Wisler Plumbing for general plumbing issues for several years and have always been very pleased with their service. We decided to use them to remodel 3 bathrooms in our lake home after meeting with several different local builders/remodelers.
The project was started in early March 2018 and projected to be completed in 4 weeks.
Today is July 6, 2018 and we still have an outstanding issue with our master bath shower leaking. While the quality of the work in most respects has been excellent, the follow up and remedy of a few (3) unsatisfactory issues has been extremely disappointing.
My recommendation would be if you choose Wisler Plumbing for a renovation, communicate with at least 2 employees every day and reserve final payment until you are 100% satisfied. We made the mistake of paying in full, trusting that our few outstanding issues would be addressed in a timely manner and that has most certainly NOT been the case.
James Wisler Response:
I apologize for us dropping the ball on this. I know that it is/was very frustrating. As we discussed on the phone this is very important to me. Thank you for allowing us to promptly handle our mistake.
First of all, I have never received such a special letter from any company and it was much appreciated.
The worker, Mark & Matt were exceptional in everything they touched! Personable, mannerly and did outstanding work. It was a pleasure having them in our home!
Thanks again and if we EVER need plumbers again we will most certainly call you guys!!