We love to hear what people say about us. We hear the good and the bad and we’re not afraid to publicly share both of them. Take some time and read what our customer’s are saying about the business as a whole and the good people who come into your home to help you out. You’ll see why we serve so many in the Roanoke, Franklin County, and Smith Mountain Lake area.
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I love working with Wisler Plumbing. Your technicians are top notch and go above and beyond to provide excellent service!
Tyler & Mike showed up right on time and were very friendly and courteous. When they ran into difficulty due to our old 1924 plumbing and the job required extra time Tyler stuck to his original quote and he and Mike figured it out and got the job done. The drywall crew came a couple weeks later and did a fantastic job as well. We will definitely call Wisler for our future plumbing needs.
Mr. Scottie Fralin telephoned me to report his anticipated arrival time. He arrived as he had indicated. He immediately began troubleshooting the problem and quickly found a faulty float control. The faulty float was replaced. In the process, he suggested several changes that while minor in scope will make future maintenance of this pump and float controls easier.
I found this service technician and your entire organization displayed the very best traits of a service company. I should include I was unable to have a local pump company assist me with my plumbing problem. My calls to the local company were not returned.
I rarely write letters of commendation. However, the extraordinary service an professional response from you company and staff required that I express my appreciation. Your company provided this assistance in a prompt and professional manner.
After the service work done, Ms. Clark wrote in, "Each time we have someone come, they are neat, polite & efficient".
A tech started the annual inspection of the plumbing in the house of a Diamond Club member. He noted that one section of piping had corroded significantly since the inspection the year prior. He showed the homeowner who immediately saw the need to have that section replaced. She later commented that she was so thankful to have the yearly inspections so that problems such as these are discovered and remedied before the pipe would spring a leak while they were absent.
Ms. Levisy called in distress, her basement bedroom was filling with water. In less than an hour, Wisler Plumbing had a professional technician at her door. On her comment card, she wrote, "From the initial phone call to the completion of service, I was provided excellent, professional service during my unexpected, emergency situation, Thank you!"
Mike explained the problem thoroughly & discussed what was needed to fix the problem. He also made other helpful suggestions to prevent further problems.
The people (and service) at Wisler Plumbing were great from start to finish.
I have never felt compelled to write a service review before, but after dealing with Wisler Plumbing it was a must.
From the first contact with the office to completion of service, the experience was wonderful.
As this was an emergency call on a Sunday and that incurred an extra charge, it was all explained very nicely.
The technician arrived promptly, was very neat and clean and super personable. He took his time to diagnose the problem correctly and answer all my questions. I never felt like he was rushing, and since this occurred the last weekend before Christmas, I feel this is important to mention.
Another thing that impressed me was that Wisler does not inform their techs of other calls until after they are finished with the one they are presently working on, as they want them to focus on the problem at hand.
A company with integrity in this day and age! Kudos to Wisler Plumbing. I highly recommend them for any of your plumbing needs.
Really we are at a loss as to where to begin. The entire bathroom projects you supervised were handled in such a way that it was truly a pleasure to have you and your crews in our home. We are so completely satisfied with the finished products and have had many many rave remarks. Thank you for your expert time, guidance, advice and service.
Very Professional, Neat, Informative, and Prompt. Absolutely the Best.
Wisler is one of our customers, so when we needed service, we gave them a call to help us out. James said he could fix our problem, sent Marty out to help and within a short time our problem was solved. A few days later, we also had a pipe and toilet remodeling completed. Wisler is gracious as a customer, and professional and very competent as the company doing the work for you. We are extremely happy with all services performed by Wisler and proud to be associated with you guys!
James River Laser
Wisler's guy came out for one issue we were having, made the repair for price quoted. While he was here I asked about another issue, water seeping into my basement and he said sure he could fix that as well. Quoted a price and came back the next day to make repair. Overall, completely satisfied with technician, price and the work.
I called Wisler Plumbing because my pipes to my water softener outside had gotten clogged up. They came out and ran the rooter, with a camera up it and cleaned it out.It is working great now. If you need top rated service call them, their the best.
I would like to Thank Mike the tech that came out and solved our water leak problem. Has to be the most knowledgeable plumber that I have met. Cleaned up after the job. Also like to Thank Wisler Plumbing for being there when need.
Wisler just finished up the renovation of our kitchen. This is the second project that they have done for us; master bath renovation a few years back. Both projects were excellent work, professionally managed and they hire topnotch subcontractors. They also installed our water heater, RO system and water conditioner. We obviously really like the quality of their work and reasonable prices.
I can not say enough good things about the kitchen redo Wisler did for me. Every aspect of the project was expertly done in a timely fashion. Communication was excellent and the finished project far exceeded what I initially set out to accomplish.I would match my kitchen with the finest. Cabinets are wonderful, tile is ģorgeous, floor plan exceptional.Thank you so much Wisler. There are people who still take pride in their work! Cynthia,Steven,Kyle great job!
Woke up Sunday morning to no water, being on a well meant that the pump probably had been hit by lightning. Wisler just happened to be the first ad I saw when I opened the phonebook so I gave them a call on Monday morning, Linda was very professional in booking the appt. and even called me back when they had an opening earlier in the week. She even called to explain why the tech would be a little later than planned. Tyler showed up and even with me hovering over him was very thorough in his work and even saved me money by switching styles of pump because I didn't need the type of pump that was in the well, we even used my truck to pull the pump out (191'). They even came back out a few days later because my water pressure was low. They even called me the next morning to check on everything. In my opinion Wisler Plumbing can't be beat in price and service and I will recommend them to everyone who needs plumbing service done.
I have a McClean 1001 iron filter. The system works well, I had a leak that got gradually worse over a period of six months, since it was in a motor home barn and used very seldom I let it leak onto the concrete floor and then ran into a floor drain, finally after looking for two months I found Wisler, after a call to their office I received a call from John Sink, he scheduled for the following monday for the repair, They even had the seal kit in stock for it! After a couple hours the repair was made. John and his associate were very professional in every way, answered all my questions. I know the value of such good service, In 1966 I started a small company specializing in major water and sewer lines and plants, today 50 years later the transition to the second generation was in 2000, now the third generation is in training good service like Wisler made us successful, I wish you all the best! Gary Carmichael
You guys were great! I had a leak due to increased water pressure from the Town of Boones Mill and had little or no water You were able to adjust your schedule to fit me in the next day and your tech was very professional with his estimate and repair Your repair work had me back up and running with great water pressure.To top it all off you sent me a thank you letter to show your respect for my business.
Thanks Again for your professionalism.
We recently had our annual inspection performed by Mike Walker. He was thorough, professional, neat and polite. This is what we have come to expect from your service men.
However, the day he came, our grandchildren were visiting and our grandson who is 4 was especially interested in Mike's tool belt. He must have asked poor Mike dozens of questions. Mike could not have been more attentive to his questions and more playful with him throughout his inspection. Thank you for hiring and training such caring individuals and we would love to have Mike back anytime.
He should get special recognition for going above and beyond his normal duties by engaging with our grandson and his curiosity.
Wisler does exactly as they say they will. From the moment you speak on the phone with one of their friendly and courteous representatives until the job is complete. When they say they are going to arrive at a certain time they mean it. And if they happen to get hung up in traffic they call and let you know. No pacing the floor or interrupted schedules. You know the price when they walk in the door and everything is explained. Yes, I spent more than anticipated. But in the long run it's worth it. Quality products and Wisler's own warranty in conjunction with product warranties. Krista, the friendly and courteous representative, felt that Tyler would be the best technician for my needs. She was right. He is very thorough, knowledgable and particular about all he does. I definitely recommend Wisler Plumbing.
We researched several area plumbers before we called Wisler and were impressed with the number of positive reviews. We are retiring to my husbands 80 yet old family farmhouse which needed some updating, including a new water heater, well water filtration system and reverse osmosis water filter. Wisler tested our water and made their recommendations. They gave us a fair price for the work and it was scheduled promptly. We now have plenty of hot water with our new electric tankless water heater and better yet, iron-free water - no smell, no stains, no bad taste! We were delighted with their courteous service and professionalism. I especially loved being greeted when I called with "How may I make you smile today?" Wisler Plumbing is awesome and deserves 10 stars in our book!
Marty resolved a septic problem for us. He was professional and very efficient. Kudos to Marty!
I've had two plumbing emergencies and both times Wisler came and fixed them. They are thorough without doing unnecessary work and their rates are extremely reasonable. I highly recommend them!
My new kitchen is amazing. The workers who installed the
cabinets, etc. were friendly and knowledgeable. They were careful to line the floors with removable liners to insure they would protect my floors and, when the job was completed, they cleaned up before leaving.
Cynthia DeNeal the lady I have planned with, is now my friend. I will miss her when all is completed. She has great ideas and knows what she is talking about. My favorite installer was Steven Brubaker. He is one of the nicest men I have ever met and, a great worker who knows what he is doing. I would recommend Wisler Plumbing for any project you need.
Wisler did a great job for us. They were prompt, reasonably priced, and got the job done.
I contacted this guys two weeks ago thru this website to look at a problem in my house. They called me withing an hour of my request and came the same day to look/quote the problem. Scottie was extremely nice and professional and they came this week to fix it.Everyone was very nice and they did a great job.When they were done, you could hardly tell they had to dig up the yard, very clean job site.I will definitely recommend them to my friends and family.
We had an emergency at our home and all of our sewage pipes ended up needing to be dug up and replaced. The guys at Wisler did a fantastic job....they were very professional and always told us before and after the days work what they had accomplished. They finished after only a few days and left our yard with new grass seed and hay on top...... also had to dig up a portion of our concrete driveway and they did an awesome job replacing the concrete and blending in with the rest of the driveway. This is a top-notch company with a top-notch staff.
I called Wisler because I had no water coming from my faucets. Scottie came from Wisler, right on time. He was extremely polite and respectful and said he would troubleshoot and find the problem and let me know the cost of repair before he did any work. He did that, I agreed to the work and he immediately began working. He was efficient and kept me informed as to how the repair was going. When he finished, I was pleasantly surprised that the work cost less than he had estimated! I will call Wisler again any time I need plumbing work done and I hope they send Scottie.
I love you guys adds. Your dad bailed me out more than once in our old house years ago. Yes, plumbing work is expensive. But a family owned, happy, friendly busness makes all the difference. Your dad once replaced all the plumbing in an upstairs bathroom at our house. Then he vacuumed all the mess it make down stairs. We walked in and it was like it never happened. Miss your dad too.
We were so impressed with Wisler Plumbing. All of their employees are so nice and polite and always let you know what they will be doing before they actually start the work and also let you know what they did when the work is completed for the day. They show up on time and are a team of very knowledgeable and hard working men. If you want a job done right then Wisler Plumbing is the place to call.
We just wanted to say a note of thanks to Wisler Plumbing and especially, to John Sink. His professionalism, courtesy and wealth of knowledge are of the highest standard. We couldn't of been more pleased with his service call--he went above and beyond with his work and we are grateful to have him and Wisler Plumbing as our #1 source for plumbing services. They are outstanding!!
Being new to the area we were not sure who to reach out to for a well water problem. Iron - Rust Staining, Odor, and Foul Tasting Water. We were referred to Wisler by neighbors and numerous trade professionals. All mentioned if you want it done right call Wisler. From our first call which left us smiling, to John who gave us options to fix our water, to Darin who installed the iron filter, and back to John who installed a R/O Filter our experiences were terrific. Professional, courteous, and informative were everyone we came in contact with. The end result was no more stained fixtures, no more foul odor and taste to the water, and clear ice cubes being made. Most of all they all made us feel good by welcoming us to the area. Thank you for helping and you have another customer for life. Keith and Carin
I love this company! They are the best! I had my bathroom redone and at ever step they kept me informed as to when they would arrive and what they would be doing that day. They were kind and helpful answering all my questions. The painters went out of their way to help me. The project manager was excellent very friendly and knowledgeable. They did a great job and everyone who comes to visit loves my new bathroom. I love saying it was Wisler Plumbing. Not just plumbers.
We had Wisler remodel our master bathroom and we could not be more pleased. They were the most professional company we have dealt with in the past. Every day they would send an email telling us exactly we could expect the following day. Every one we dealt with was courteous, pleasant, and skilled in their job. They went above and beyond our expectations. Cyndi was our project manager and made sure everything was done correctly and beautifully. We would highly recommend them.
I contacted Wisler Plumbing after getting a glowing reference from a good friend who had just completed her kitchen remodel. From start to finish I was impressed with their professionalism, attention to detail, and close communication with us. Our project director/designer was with me for the fixture selection process and her advice was very helpful. Our guest bathroom looks just as we hoped it would and stayed on budget. A spring project is now being discussed!
I have used Wisler Plumbing for the past 3 years. It began after much frustration with a Roanoke plumber who was charged with replacing a plastic flapper "chain" with a metal one. Eight weeks and much leaking later, they had replaced the handle, ballcock valve, closet supply and flapper at a cost of $253.50. I finally told them I was not paying the last bill and please don't come back any more. At that point they were blaming the six year old toilet. I found Wisler Plumbing, bought a new toilet and Mason installed it. Problem resolved. Also in 2013 Mike augered a toilet and replaced a kitchen faucet that broke. In January, 2014 we suffered a slab leak, leaving us reduced water pressure and only lukewarm water. James personally came out, assessed the situation, and provided us with three clear options from which to choose. They were each fairly priced. We chose the complete re-pipe option and Ryan and Joey's work was impeccable after we had braced ourselves for the worst experience ever. In one week we had no leaks, hot water, and every part of our home was cosmetically repaired to be unnoticeable. A month later we had them back to reset and re-seal a utility sink that the builder did not install properly. Earlier this year, Brian and his remodeling staff also installed a new shower pan in our master bathroom. To cap off three years, one of my neighbors suffered a slab leak on December 9. I referred him to Wisler and James was there personally on the 10th. Worked commenced on the 14th and the house was re-piped by the 16th. Cosmetic cleanup will occur soon. The owner is very pleased. Wisler employees are neat, courteous, and do great work. James guarantees their work and they will remain our plumber of choice.
I have used Wisler Plumbing for the past 10 years. They have replaced a well pump, pressure tank, water heater, water softener and several faucets. They even re-piped my whole house. On each occasion, the technicians were courteous, friendly, on-time and most important, experts at what they do. Wisler uses only top quality components and they guarantee their work. I will never use anyone else.
I would recommend Wisler plumbing for any plumbing job.
They did exactly what they said they would do in a clean, courteous, professional manner.
They made a recommendation when another concern arouse and it was completed perfectly.
I've had the opportunity to have Wisler Plumbing service my plumbing system on 2 separate occasions. Both times, Joey was involved, the second time David was assisting. I've had my system pressure tested and adjusted as well as a tankless water heater system installed. I can honestly say, the folks (from the initial call to the service technicians)at Wisler were very accommodating, very professional, and very knowledgeable. I am absolutely satisfied with their work and would highly recommend them to anyone considering service to their plumbing.
I found and called Wisler by the process of elimination in the local yellow pages. I had family friends willing to attempt to fix our water pressure. You know the saying? You get what you pay for... I'm so GLAD we decided upon Wisler.
We had a water pressure issue in our home for the last 4 years. Wisler came in, found a solution for our problem, and fixed it in 1 day.
Extraordinary Customer Service, possibly the best that I've seen in quite some time.
I received a letter from the owner after our service, you could have knocked me over with a feather. Who takes the time to send out letters of this nature to customers? Wisler does.
Many businesses could and should follow your example. For any future issues, I will return to Wisler.
Always Prompt, on time, pleasant, explains everything to you before the job is done.
Also does top line work. Very satisfied.
Has used this company very much. Would definately reccomend.
We were highly pleased with the job done by Tyler Hodges, who faced a very challenging situation and never showed signs of quitting or discouragement. Based on the experience I would whole heartedly recommend Wisler for any plumbing needs.
We really appreciated the good service you gave us especially on the weekend. That also applies to Dan, he is a very efficient worker and we have a great respect for him.
Thank you , we will be calling you in the future if something comes up.
We have used Wisler for years and have always been pleased with the quality and professionalism of their service technicians and office personnel. They always provide options and estimates for work and and are very prompt with their service. For a modest fee they provide priority service for emergencies and a free annual inspection.I can highly recommend Wisler Plumbing.
I have tackled many small-med jobs on my own, but being new to wells and acidifiers in this new home for us, I needed an opinion/work on this system that hadn't been serviced in a LONG time. Not only did they call back, they were prompt, professional, experienced, and cost what you might expect to pay. Without a doubt one of the best contractors I have dealt with in the Roanoke valley (and I've dealt with a lot).
I have to say that I would recommend Wisler Plumbing to all of my friends and family. They are very knowledgeable, and if they can't answer your question, they know exactly who to contact in order to get the right answer. AAA in my book, They will always be who I call to handle all of my plumbing needs.
We used Wisler Plumbing for our bathroom renovation that included changing out old pipes as well as a complete bathroom demolition. The people we encountered during each phase of construction were professional and considerate. Whenever we encountered a glitch (there were not many), Wisler was there to remedy the situation. Our project took a little longer than expected but was well worth the wait. I would highly recommend Wisler Plumbing and would certainly use them again for our projects.
Our kitchen remodel was completed with great project management. Any glitch was corrected in a professional manner with no shortcuts. Everyone at all levels was most accommodating, worked hard and were always courteous. It was great to feel confident that the remodel would be of high quality.
Our experience with Wisler Plumbing for our Master Bath renovation and other plumbing issues have been excellent. From beginning to end, everyone we dealt with had great knowledge of the job at hand and a very pleasant demeanor. Their clean up after each days work, as well as their in-depth help with design suggestions were very much appreciated. Mostly, keeping in communication during the project was the greatest asset.
We could not have picked a better company to work with. It was a pleasure.
Wisler Plumbing is the place I am confident to go to for my plumbing needs. They have always done an excellent job with prompt service and thorough follow-up. I have used them for well water service twice(tank and pump), new hot water heater and water filtration. They are my first choice in the area.
Wisler Plumbing brings solutions, not quick fixes. I value Wisler's options, advice and responsiveness. Their work is professional and I am okay with paying a bit more for that.
After living with low water pressure , iron and smelling water for 3 years I called Wisler Plumbing to diagnose my water problem's. Wisler plumbing sent out there water tech John Sink who preformed some tests, listened to what I was looking for and suggested a plan of action.
I am very happy to say that after every thing was done my wife and myself are extremely pleased with the final results.
I want to thank all the workers who were involved in this project. From the tech John, well installer Ryan, pipe installer Mike, excavator Isaiah and finally Darian who installed the filters. They all preformed there jobs in the most professional manor.
Being in the plumbing business for over 30 years I have been able to see the good ones and the bad. Wisler Plumbing has just raised the bar for performance, costumer relationship and doing what they said they were going to do and when they said they would do it.
Thank you again Bill Nash
Extremely professional and proficient service! Certified Navien technicians ensured that our tankless water heater was installed correctly by the builder. We sincerely appreciate the excellent maintenance service received through the Diamond Club.
I have called you at least 3 times and have always been more than satisfied with your work, your neatness and especially the curteousness and friendly manner of your plumbers. Although your services are a little pricy , it is worth it to me as long as I can afford to have you . I think your work is thorough as well as well done I also appreciate your greeting on the phone when I call. Thank you for your wonderful service.
We were so pleased with our service. Ryan and James went out of their way to make sure that we were happy and that the job was completed right. If we ever have any plumbing needs in the future you can bet that we will call them again. Thanks for being so prompt in coming out in our time of need. To the Wisler Plumbing family; God Bless and take care.
We have used Wisler Plumbing's water treatment, remodeling, an Diamond Club services for eight years and consistently receive high quality service and workmanship. Their professional technicians arrive on time prepared for the job that needs to be done. They are happy to answer questions and offer advice about keeping our plumbing systems in excellent condition, they take care to protect our home when doing their work and they leave it neat and clean when finished. This is why we recommend Wisler Plumbing to our friends an neighbors.
I am pleased to recommend Wisler for all types of plumbing work. We have been members of their Diamond Club for the past three (3) years, and have always received a benefit from that membership. Technicians from Wisler have installed our water heater, sump pump, kitchen faucet, complete bath fixtures, and have performed several repairs. The work is always done right and, for a recent warranty issue, we were not even charged a service charge for the repair. The technicians are always clean, courteous, knowledgeable, and professional. The company maintains high values, and a way of doing business that inspires trust and confidence.
We had a problem with an expensive kitchen faucet. I was reluctant to call about it because I thought we'd have to pay a service charge. It finally annoyed me enough to call and Scottie replaced the bad part without a service charge and I say "Thank-you" every time I turn the faucet on and it stays on. Thank-you!!
John recently serviced our water treatment system and as always he was professional, knowledgable and efficient.
We have used Wisler plumbing ever since moving to the lake 12 years ago and the service has always been at the highest levels. They set the bar extremely high and consistently equal or exceed those standards.
They are friendly, customer motivated, professional and know what they are doing.
I have used Wisler Plumbing for a variety of needs over the past 15 years. I have always found them to be prompt, professional, knowledgeable, and friendly. They tell you what they are doing or planning to do, and explain the reasons for any recommendations they make. And they never leave a mess--you wouldn't know they had been in your home, except that the repairs are done. I plan to continue using them for all my plumbing needs.
Wisler Plumbing has taken care of our plumbing and water treatment needs for at least eight years. The office staff, the technicians, and the owners have always been completely upfront, prompt, polite, knowledgeable, competent, and service oriented. They want to make things right for their customers and do so with a smile. Our filtration system is pretty complicated, but John Sink, the water treatment specialist is patient with our questions and always makes the appropriate adjustments and suggestions. Last year we had the privilege of working with the remodeling staff. Brian and Steven did a great job with our kitchen/great room renovation. True to their word, it took only about a month to complete and it is gorgeous! Thanks to all of them!
We had a leak in the laundry room. I was in a business meeting, my wonderful wife called in a panic. Called James and they were at house in 45 min to repair leak. Thanks again.
Lovely Experience. Thought this business model was extinct, so glad to see it still exist. Mark was Wonderful & Thorough. Blessing to your company.
Wisler Plumbing is always professional, thorough and provides EXCELLENT CUSTOMER SERVICE! I would definitely recommend them to anyone with plumbing or water treatment needs!!!
I wish that I could have Wisler Plumbing service everything in my house.